Your Questions Answered.

We know choosing a cleaning service is a big decision. Browse our frequently asked questions below for fast, clear answers regarding our services, scheduling, staff, and policies. If you can't find the information you need, please don't hesitate to contact the Harmony Makers team directly!

How do I get a price quote?

To get an accurate estimate, simply provide us with the following details, depending on the service you need:

For Cleaning:

The number of bedrooms and the size of your space.
If you need regular or deep cleaning.
The desired frequency (which lowers the cost per visit).
Whether you have pets.

For Moving:

The distance and volume of your belongings.
The type of residence (house or apartment).
Crucially: Please be transparent and list all items to avoid surprise surcharg

What is included in a standard cleaning vs. a deep cleaning?

Standard Cleaning (Regular)

Standard cleaning focuses on home maintenance to preserve a consistent level of hygiene. This service is ideal for clients who receive weekly or bi-weekly visits.

Room: What We Do
All Areas: Dusting accessible surfaces and items, emptying trash cans.
Kitchen: Wiping and disinfecting countertops, cleaning the exterior of appliances, scrubbing the sink.
Windows: Cleaning interior windows throughout the home to remove smudges, dust, and buildup.
Bathrooms: Wiping and disinfecting toilets, showers, tubs, and mirrors.
Floors: Vacuuming carpets and mopping hard floors.

Deep Cleaning (Initial Cleaning)

Deep cleaning includes everything in the standard service plus attention to areas typically neglected during regular upkeep. This is necessary for the first service, move-in/move-out cleans, or if the space hasn't been professionally cleaned in a long time.

Additional Focus Includes: Key Areas
Kitchen: Interior cleaning of the microwave; deep cleaning of grease build-up on the stove and hood; cleaning cabinet exteriors.
Bathrooms: Scrubbing tile grout; deep cleaning soap scum and scale from the shower and fixtures.
Dusting: Wiping door frames, baseboards, accessible vents, and blinds.
General: Cleaning behind and under small, movable furniture; wiping light switches and door handles.

In Summary: Deep Cleaning requires more time and focuses on eliminating accumulated dirt. Once completed, you can maintain that level of cleanliness with our Standard service.

Do I have to sign a contract?

Yes, we require the signing of a Service Order or a formal contract.

This is done to protect both the client and our company. The Service Order clearly details:

Scope of Work: The exact services to be performed (standard cleaning, residential move, etc.).
Final Cost: The agreed-upon price and payment structure.
Terms and Conditions: The cancellation policy, the satisfaction guarantee, and the insurance/protection options for your goods.

Signing this document ensures complete transparency and removes any ambiguity regarding the service you will receive and the price you will pay.

How far in advance should I book?

Absolutely! Speed is our commitment.

At Harmony Makers, we strive to provide fast and efficient service. If you call us today and our schedule allows, we can often schedule and complete your job by tomorrow.

This "Call Today, Done Tomorrow" promise applies to both:

Cleaning Services: Ideal for last-minute or move-in/move-out cleanings.
Moving Services: Depending on truck and route availability, we can quickly mobilize a team for you.

Important Note: This promise is subject to the availability of our staff and vehicles. We recommend calling early in the day to secure your booking.

Do I need to supply any cleaning equipment or supplies?

No, you do not need to supply anything.

To ensure that every job meets our high standards of quality and efficiency, we provide all the necessary equipment, tools, and cleaning supplies.

This includes:

Professional Products: We use our own professional-grade products (including eco-friendly options if requested).
Specific Equipment: High-powered vacuums, microfiber cloths, specialized mops, and everything else required for a flawless result.

This ensures the job is always performed using the best materials and methods available.

Can you use my personal cleaning products?

Generally, the answer is no.

To maintain the quality, efficiency, and safety of our service, our teams exclusively use the professional-grade products and equipment that we supply.

The reason is two-fold:

Quality Guarantee: We know the composition and effectiveness of our products. This allows us to guarantee the results we promise.
Safety and Insurance: Using unfamiliar products could compromise the safety of our staff and potentially void our insurance clauses if any damage or accident occurs.

If you have specific allergies or require the use of a very particular product, please inform us before booking. We will do our best to accommodate your needs within our range of available products.

Do I need to tidy up before the team arrives?

Yes, a little tidying helps maximize the cleaning results.

Generally, we ask that you do a "light tidy" before we arrive. This means:

Personal Items: Putting away clothes, toys, loose papers, and small items so our team can access surfaces (tables, countertops, floors) without constantly moving your belongings.
Sink and Dishes: Ideally, the sink should be free of dirty dishes.

Important for Deep Cleaning:

If you have booked a Deep Cleaning or a Move-In/Move-Out clean, we ask that the areas be completely clear and tidy. To thoroughly clean baseboards, cabinets, or behind furniture, it is essential that the area is obstacle-free.

Remember: The less time we spend tidying, the more time we dedicate to cleaning and sanitizing.

What forms of payment do you accept?

We accept a variety of payment methods to provide you with flexibility and convenience:

Credit Cards (TDC): We accept all major cards (Visa, MasterCard, American Express).
Cash: We accept cash payments upon completion of the service.
Checks: We accept personal or commercial checks (subject to verification).
Zelle: We accept quick and secure payments via Zelle.

Do you accept other payment methods?

Yes. For other digital or bank payment methods (such as specific transfers or platforms not mentioned), please consult our team when booking. We will do our best to accommodate your needs.

When is payment due?

To confirm and schedule your service, we require an initial deposit, with the remaining balance due upon completion.

Initial Deposit: 30% of the total cost must be paid upfront when you confirm your booking. This deposit secures your date and time on our schedule.
Remaining Balance: The remaining 70% is due immediately after our team has completed the job to your satisfaction.

What happens if I need to cancel my service?

The initial 30% deposit is non-refundable if the service is canceled by the client. This deposit covers administrative costs and the lost reservation time. We recommend reviewing our full cancellation policy in our Terms of Service.